Returns/Exchanges

Once your order is received, PLEASE INSPECT ALL ITEMS IMMEDIATELY! If you need to return an item(s) email us at customerservice@ellieo.com with your order number AND reason for return.

WE DO NOT OFFER REFUNDS, but we gladly offer exchanges (for in-stock items) or store credit (will expire in 90 days from issue date)

PLEASE NOTE! Washed or altered items CANNOT be returned or exchanged and this is the reason we urge you to inspect your items immediately upon receipt. RETURNS WILL NOT BE ACCEPTED AFTER 14 DAYS OF ORDER RECEIVED DATE.

ALL SALE AND OUTLET ITEMS ARE FINAL, NO RETURNS OR EXCHANGES!

Choose your reason for return below:

“I do not need or no longer like my item(s)”

We hope this doesn’t happen! In any case, we deeply apologize. You may return your item within 14 days of receipt for an exchange or store credit. The customer is responsible for return shipping charges in this scenario, but don’t forget to send us an email atcustomerservice@ellieo.com for return authorization first before sending.

“My order is incorrect or I received the wrong item”

This isn’t good and we apologize! EllieO always strives for 100% accuracy during order fulfillment and processing, but occasionally we will make a mistake. Simply email us at customerservice@ellieo.com and we’ll have the item(s) shipped out immediately along with a pre-paid envelope to return the incorrect item. If item(s) received are damaged, please follow the process listed above. You will NOT be charged additional shipping for EllieO shipping the correct item to you.

“My item is defective”

We are very sorry for this inconvenience! Our items are inspected before shipping, but occasionally a manufacturing defect will slip through our fingers. Simply email us at customerservice@ellieo.com and we will have the replacement item shipped immediately along with a pre-paid envelope to return the defective item. You will NOT be charged additional shipping for EllieO shipping the correct item to you.

PRICE ADJUSTMENT POLICY

EllieO will gladly offer a one-time price adjustment if the item in your order was marked down within (3) three business days of your purchase. To request a price adjustment please email customerservice@ellieo.com.

Cart Summary
Your cart is empty.
Yikes! You have a very old browser. For security and a good experience please upgrade your browser.

Click here for a list of extra browsers and update links.

×