Shipping

EllieO ships via United States Postal Service (USPS) by default and the cost is based on weight and location that is calculated at checkout. We currently do not offer international shipping.

SHIPPING TIME: In-stock orders ship within 1-3 business days. Expected in-stock orders will process/ship within 3-5 business days of the "expected in-stock" or "exp. ship" date.

It is strongly recommended you place "in-stock" orders and "expected in-stock" orders separately, BUT if you do have an order that contains both we will partially ship the order to ship "in-stock" items then process/ship the others when they arrive in our warehouse.

From time to time, we may experience an additional processing/shipping delay of orders and if a delay is happening you will be notified at checkout.

PLEASE NOTE! Once your order is processed you will receive an email notification with tracking number within 24-48 hours. To track your package, please visit the courier's tracking website. 

If you are having trouble with receiving your package AFTER it has shipped please contact the courier directly with your tracking number first. If it has not shipped then please contact customerservice@ellieo.com, thank you!

Questions? Contact us at customerservice@ellieo.com 
 
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